01
Getting Started
A clear four-step routine for first use.
MEDO SUPPORT
Everything you need.
Clearly organized.
Product guidance, daily-use help, technical information and documentation for MEDO S.
QUICK ACCESS
Start with what you need.
Four direct routes to the most-used MEDO S support information.
02
Product FAQ
Answers to common product and usage questions.
03
Technical Specifications
Core Device, Pod and Charging Case facts.
04
Contact MEDO
For product, documentation or general website questions.
GETTING STARTED
A simple daily routine.
MEDO S is designed to be understood quickly, without complex settings.
01
Fill the pod
Fill the transparent Refillable Pod through the upper side-fill port.
02
Insert the pod
Connect the Refillable Pod to the Device.
03
Attach a Paper Filter Tip
Fit a Paper Filter Tip before use.
04
Use. Return to the case.
After use, return the Device to the Protective Charging Case.
DAILY USE & CARE
Four things to remember.
Keep everyday use simple, practical and easy to understand.
01
Charge in the case
The Device recharges inside the Protective Charging Case.
02
Replace the Paper Filter Tip
Replace according to personal preference and use conditions.
03
Check the liquid level
The transparent Refillable Pod keeps liquid level visible.
04
Return after use
Return the Device to its protected, organized place.
PRODUCT FAQ
Questions grouped by what users actually ask.
The full Product FAQ remains the detailed reference. Start here with the six most useful topics.
01
Getting Started
First use and the basic MEDO S routine.
02
Device & Charging
Device operation and Protective Charging Case charging.
03
Refillable Pod
Refilling, visibility and everyday pod use.
04
Paper Filter Tips
Use, replacement and the paper-contact experience.
05
Daily Use & Replacement
Everyday guidance and replacement questions.
06
Product & Technical Information
Core specifications, kit structure and product facts.
TECHNICAL REFERENCE
Core facts, clearly presented.
For complete customer-facing details, see Technical Specifications.
200 mAh
Ø13.9 × 124.5 mm
Approx. 25 min
1.8 mL
1.2 Ω
Transparent PCTG
148.2 × 42.5 × 25 mm
1300 mAh Standard / 1000 mAh EU
USB-C · 5 V / 1 A
MARKET DOCUMENTATION
Prepared market by market.
Product documentation, labeling and market-entry requirements vary by country and product version. Applicable documents should be confirmed for the intended market.
Product notification
Aligned to the selected market and launch plan.
Product & transport documentation
Applicable CE, RoHS, SDS/MSDS, battery and transport documents.
Labeling & consumer information
Market-specific warnings, language, packaging and instructions.
EU product version
Product architecture and documentation aligned to the applicable EU version.
DOWNLOADS
Keep the core documents in one place.
Three approved references cover product understanding, specifications and the MEDO S overview.
PRODUCT REFERENCE
Product FAQ
Detailed answers for product understanding, usage and product questions.
TECHNICAL REFERENCE
Technical Specifications
One-page technical datasheet with core Device, Pod and Case specifications.
PRODUCT OVERVIEW
MEDO S Overview
A concise introduction to MEDO S, its value and what comes with the system.
PRODUCT SUPPORT
Still have a product question?
For product-specific help or documentation requests, contact MEDO.
CONTACT SUPPORT →FOR PARTNERS
Distribution or retail inquiry?
For market, sample and commercial discussions.
FOR PARTNERS →